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How to verify that a tourism agency is legitimate in Mexico

Why is it important to verify the legitimacy of a tourism agency? Before booking a trip with a tourism agency, it is important to make sure it is legitimate. This will prevent you from falling into a scam or a bad travel experience. By verifying the legitimacy of a tourism agency, you can also have the peace of mind that your money and your vacation are in good hands. In this guide, we will explain how to verify if a tourism agency is legitimate so that you can book your trip with confidence. Remember that, although it may be tempting to book with a tourism agency that offers very low prices, you must be cautious and make sure that it is a legitimate company before making any payment.

Verify the contact information of the tourism agency

A simple way to verify the legitimacy of a tourism agency is to verify its contact information. A legitimate tourism agency must have clear and easily accessible contact information. Look for your physical address, phone number and email address on the tourism agency's website. Verify that this information is real and up-to-date. You can also search for reviews of the online tourism agency to see if other travelers have had problems contacting the company. If the tourism agency does not provide clear contact information or does not answer your questions, it is better to look for another company.

Research the Agency's Reputation

Researching the agency's reputation can help you determine their legitimacy and overall quality. Look for any news articles, press releases, or other information about the agency online. Check their social media presence and see how they interact with handle complaints. A reputable agency will have a positive reputation and will be responsive to customers.

Check for Licensing, if it is an agency registered with the Ministry of Tourism (Sectur Registry)

A legitimate tourism agency must have certifications and accreditations from recognized tourism organizations. Look on the website of the tourism agency if it has certifications from official organizations. In Mexico, the governing body where reliable travel agencies can be consulted, both online and traditionally, is the Sectur; where all tourism service providers have a National Tourism Registry or RNT. To consult travel agencies, hotels, boats, and tourist carriers, etc. You can enter this link, you will need the business name and location of the company. If the tourism agency does not have certifications or accreditations, or if the ones it has are not from recognized organizations, it is better to look for another company.

Verify the Agency's Cancellation and Refund Policies

Before booking with a tourism agency, it is important to check your cancellation and refund policy. A legitimate tourism agency must have a clear and fair policy in case you need to cancel your trip or request a refund. Carefully read the cancellation and refund policy of the tourism agency and make sure you agree with it before booking. If the policy is unclear or unfair, it is better to look for another company. >Section 7: Check the security of the tourism agency's website When booking a trip online, it is important to verify the security of the agency's website. A secure web page must have a URL that begins with "https" and a green padlock in the browser's address bar. In addition, verify that the tourism agency's website has additional security measures, such as two-step verification or user authentication. If the tourism agency's website is not secure, it is better to look for another company to book your trip.

Check Pricing and Payment Policies

Be wary of agencies that offer significantly lower prices than their competitors. While it is possible to find good deals, prices that are too good to be true may indicate a scam or other illegitimate activity. Additionally, make sure that the agency has clear and transparent payment policies, including any fees or deposits required.

It is best to use a credit card for payment, as it offers additional protection against fraud or scams. Avoid using cash or, as they can be difficult to trace and recover if something goes wrong.

Look for Customization and Personalization

A reputable tourism agency will offer customized and personalized services tailored to your needs and preferences. Look for agencies that offer personalized recommendations, itineraries, and activities based on your interests and budget.

Additionally, a reputable agency will be responsive to your needs and concerns, and will work with you to address any issues or challenges that may arise during your trip.


Verifying the legitimacy of a tourism agency in Mexico may require some research and effort, but it is crucial for a safe and enjoyable trip. By following these ten steps, you can ensure that you choose a reputable and legitimate agency that meets your needs and expectations. Remember to be cautious, ask questions, and trust your instincts when choosing a tourism agency in Cancún México.

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